The Owners and Staff of CCS Industrials are committed to and strive for the utmost in Customer Service and Satisfaction, through flexible and rapid response to customer needs and requirements and an operating philosophy of continuous improvement.
This is achieved by the following:
If possible we will adapt to any special requirements needed by our customer through product reviews, modifications through communications with our customers and as quick as possible delivery time.
By completing orders in an accurate and timely fashion.
Customer satisfaction is monitored on an on-going basis through customer contact, customer complaints and follow-up on previous orders.
This quality policy is used as a basis of discussion of the quality objectives.
CCS continually seeks customer feedback to evaluate the critical success factors of our business, namely
The quality of our products
The competitiveness of our pricing
The performance of our delivery.
The effectiveness of remedial actions and
The overall level of customer satisfaction
CCS derives its profitability through sustained customer satisfaction and the dedication of our greatest asset, our employees.
This policy has been shared with all our employees who understand its importance and are committed to its application.